BBQ School FAQ’s & Terms and Conditions

How can I purchase a gift voucher?

BBQ Cooking School classes & gift vouchers can be purchased online, calling us 01403 581737 or mailing us sales@thebbqcompany.uk

You could be trying to book a class after the expiry date. Please ensure your class is booked on a date before the expiry date on your voucher. If you do, we can extend the life of your voucher for another three months for the administration fee of £10

Yes, you can change or cancel scheduled classes up to 72 hours in advance and rebook with no penalty. Within 72 hours of the event we are happy to rebook customers who provide late notice into an alternative class; however, a charge of £50 is required to cover our food costs.

Get hold of us

The BBQ Company accepts payment for all vouchers and class bookings by; credit card and eft.

BBQ Cooking School gift vouchers and class vouchers will are issued as e-vouchers, in a printable PDF attachment. An automated email containing your e-voucher is forwarded to your nominated email address once the payment has been processed successfully.  From this email, you will be able to print off a gift voucher to give to the person who is receiving the present.

 

If you have purchased your voucher after class, you may have been given credit for the class on your existing account.

BBQ Cooking School gift vouchers have a 12-month expiry date.The expiry date will be listed on your voucher.

BBQ Cooking School gift vouchers must be redeemed, and the class attended before the expiry date.

Yes, you can extend an expired voucher for a further three months for a admin fee of £10

Yes, the BBQ Company is happy to transfer the gift voucher or class vouchers into another name, if the purchaser or recipient give permission.

No, payment is to be made in advance to secure the booking, your booking cannot be confirmed until full payment is made.

The BBQ Company will send a reminder email to the purchaser (or student if different) at least two days before each class.  You must ensure that it is your email address we hold, not the person who gave you the voucher.

Refunds are not available. The BBQ Company is happy to transfer the class booking into another name if the purchaser or original persons booked give permission.

The BBQ Company endeavours to run all classes scheduled. However, occasionally not enough bookings are made to warrant the class proceeding or a circumstance out of our control dictates that the class will not go ahead

 

In these rare cases, The BBQ Company will contact all student affected at least 48 hours beforehand to offer to transfer their booking to another class and date

Yes, we ask that all customers who have food allergies or dietary requirements to make us aware at the time of booking,  We will be able to provide you with an alternate dining option. The alternate option may not be demonstrated to you in the class.

To ensure that our classes run on time,  please arrive 15 minutes before the class and no earlier than 30 minutes before the class.

If a student is late for a class, it is their responsibility to catch up with the rest of the class and minimise disruption, as they enter.

Our classes run for  4 – 6  hours.

No, We supply all food, equipment, aprons and reference material.

We require all participants to wear covered shoes.

Our Cooking Classes take place in Mayford, Woking, Surrey, GU22 0RG

Our Cooking Classes are held between 10:00 – 16:00.

Our venue is open and welcome to receive anyone that wants to enjoy and learn some cooking skills.

We are 100% wheelchair friendly.

These remain copyright to The BBQ Company and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose without our prior written permission.
 
The BBQ Company have the authority to use and reproduce any photograph taken at the BBQ School Classes for any purpose, without prior notice or payment of any compensation.